Insure your bird with Exotics Direct peace of mind to know you are covered in the event of accidents or illnes
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Chester and Wells, our luxury dog bed brand. Designed and manufactured to the highest standards and hand made with stylish contemporary designs to create dog furniture that will perfectly suit the home and any breed of dog. Each bed is made with a luxury faux leather material and is handcrafted with a hard wearing wooden frame and comfortable sleeping cushions. The inner cushions are made from a mix of polyester and nylon which are machine washable or a faux leather material. Hardwood feet ensure the bed stays away from the floor
How long does delivery take and who delivers them?
All orders placed before 1pm are delivered next working day. Often orders placed later are also delivered next working day but it can vary depending on what time our couriers collect.
Goods to Ireland are 2 working days and goods across Europe are 2-5 working days.
All goods are sent tracked via DPD and you will receive a 1 hour time slot on the morning of delivery, with options to leave in a safe place, with a neighbour, or at a drop off shop.
Cage Deliveries
Cages are shipped via separate courier and are not trackable. Large cages are a palletised kerb side only delivery and take 2 working days, these are not trackable and you will be subject to a re delivery charge if you are not in to sign for them so please check with us if you require a specific delivery day.. Smaller cages will be next working day and re delivered if you are not in.. We regret that we cannot ship cages outside of UK Mainland other than to N Ireland or Republic Ireland where they can be sent for an extra £60.
What should I do if my parcel arrives damaged?
You must sign for the parcel as damaged and contact us by email with images of the damage. If Cages arrive and they are badly damaged you should refuse the delivery.
What should I do if I order something wrong and want to return it?
No problem, return it to the address on the top of the invoice, also found on the contact us form. It must be in original packaging and unused with original labels