Customer Service

Here at Scarletts we pride ourselves in our customer service. Our aim is to ensure goods are delivered promptly and in the best condition.

Contact us at

Mrs Scarlett DelaCroix


Three Penny House

Mill Lane




Please note...We are not a shop. visiting by appointment only with at least 48 hours notice.


VAT. Registration No. 106 2787 19


Telephone 01507 534850, or 01507 534851 Calls charged at local rates, mobiles may vary.

Text/ Mobile number 07837 612326
Scarletts Parrot Essentials is the trading name of Scarletts Parrot Essentials Ltd.


Under the United Kingdom's and EU Distance Selling Regulations, you have the right to cancel the contract for the purchase
of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. Any foods returned must be unopened and in the original condition they were sent out

You have the right to cancel your order within 7 working days, starting the day after you receive your goods. Please pack the relevant items securely and send them to us in their original packaging with the delivery slip. In order that the postal and delivery dates are recorded and for your protection in the case of loss, where you are returning an item to us, we recommend that you use a recorded-delivery service.
All goods must be returned in their original packaging and any damaged goods must be signed for as damaged upon receipt. Any goods which are not in the exact original packaging with labels may be subject to a 25% re stocking charge.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty in which case we will pay for the return. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. 

As soon as we receive notice of your cancellation of this order, we will refund either the full amount or the relevant part of the purchase price for that item.

All products are subject to change. Colours and actual sizes may vary.

Scarletts accepts no liability for damage or injury while using any of its products and always recommends birds are supervised while using them.
Payments are taken using a secure merchant service facility, all goods must be paid for before dispatch and all cheques cleared.
Once you have placed your order and your payment has been accepted a legally binding contract has then been formed that we will despatch the goods to you, and your authentic payment is accepted for the goods.
All prices are subject to change, goods will be charged at the price advertised on our website at the time of order. Accidental errors can occasionally occur and will be corrected as soon as possible, should a wrong price be displayed on the website the actual price will be chargeable.
All orders are subject to a postage and packaging charge which must be adhered to, there are certain areas outside uk mainland which we cannot deliver to.
You must undertake that all details you give us are correct and there are sufficient funds to cover the payment, and that the credit/debit card is your own.
Customers details are confidential and will not be passed on to any third parties
Scarletts reserves the rights to refuse sale to any we deem as illegitimate or untrustworthy.
Our size guides are there as a guide only, all birds should be judged by the owner as individuals and bought for accordingly.
Any orders which are attempted to be delivered and not collected from post Offices or cards are not responded to will be subject to a return fee.
Postage on all orders is £5.99. This does not include Highlands, Islands and Ireland where there is a higher charge and Postcodes AB36-38, AB55-56, FK17-21, IV39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-42, PH49-50, HS1-9, IV40-52, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 will be 2-5 day delivery
UK Mainland deliveries only.
We now deliver to all Ireland areas. Orders over £100 are discounted to £10 carriage.
A signature is required on all deliveries. You will be notified of a 1 hour window slot on the day of delivery, this can be changed by yourself online.
All Non Uk Mainland orders are priced for one box up to 30kg, anything over this will require further payment. You the customer may be charged import tax upon receipt of the goods overseas.. Scarletts are not responsible for this.
Orders will be despatched within 24 hours on the next working day providing all goods are in stock, excluding some over sized items such as cages. Should something be out of stock we will call you to see how you wish to proceed with your order.
Orders should be recieved within 24-48 hours of despatch, although this cannot be guaranteed.
All orders are sent using DPD Secure Courier Service to ensure you receive your goods intact and on time.
Deliveries to Ireland should be allowed extra, usually within 2 working days.
All Non Uk Mainland orders are priced for one box up to 30kg, anything over this will require further payment.
Overseas delivery usually 5 working days.