Home › FAQ'S › Catalog Advanced Search


Here are some questions we frequently are asked which you may find useful.


How long does delivery take?

Delivery to UK Mainland is usually next working day, large cages take up to 3 working days and Ireland and Highlands up to 3 working days.

Over seas takes between 3 and 5 working days

What should I do if my parcel arrives damaged?

You must sign for the parcel as damaged and contact us by email with images of the damage. If Cages arrive and they are badly damaged you should refuse the delivery.


What should I do if I order something wrong and want to return it?

No problem, return it to the address on the top of the invoice, also found on the contact us form. It must be in original packaging and unused.


Can I pay using Paypal? 

Yes, at the checkout there are 2 options. You can either pay through Paypal or select Card SagePay to pay using credit/debit cards


Can I have my order shipped to a different address to my billing address?

Yes, at the checkout there is a section for shipping address, this can be to a work place, neighbour etc


Which is best, pellets or seeds diets?

This remains an ongoing debate. We believe a mix of both to be the best for most birds, we only sell top quality seed mixes so find the one to suit your bird type and add some pellets. Zupreem, Hagen and Harrisons are the most popular pellets we sell.


If I do decide to try to convert fully to pellets how do I do it?

Usually the Hagen Tropimix is a good start. This can be fed dry or soaked. You can introduce it to your bird and gradually reduce the amount of seed. Once they are on to the Tropimix gradually increase the amount of your chosen pellet into the mix over a period of weeks. Click the link below for Tropimix.

weeks. http://www.scarlettsparrotessentials.co.uk/catalogsearch/advanced/result/?name=tropimix&x=0&y=0

Which UV lamp is best for my bird?

Arcadia lamps are thought to be one of the best. If your bird is particularly destructive you may prefer the floor standing lamp as opposed to the cage fitted ones. Uv lights are recommended by most avian vets to help birds process calcium, help with feather plucking and general behaviour. Link below to lighting.


My birds nails are very long, do I need the vet to trim them?

Usually the Pollys Twister perches will do the trick. Remember to buy bigger rather than smaller so the birds nails sit on the perch rather than wrapping around it. You`ll find them under Perches, then Nail Trimming Perches or click the link below.


How can I stop my bird feather plucking?

There is no cure for feather plucking. Full stop! You must rule out any health issues with your vet. Once done, don`t blame yourself! Provide your bird with foraging toys, shredding toys, love and care. A UV lamp may help. Regular spray baths will also help stop any dry skin. Soother spray contains aloe vera to help hold moisture in the feathers. A plucking bird is not necessarily an unhappy bird. 2 links below which may be useful



I feel a bit isolated and out of my depth with my bird, it is not how I had imagined it would be, what can I do do get more help to give him the best life possible?

Please have a look at our parrot related links page, there are forums, facebook groups etc with people wanting to share worries, experience, knowledge, pictures and fun chat about their birds too. Join them, you`ll find Scarletts staff on most of them! Please find a link below to The Parrot Club Forum


I need to rehome my bird, what do I do?

First please make sure it is the right thing to do. Don`t rehome your bird because you think you are not good enough or the bird would be happier elsewhere. That is not necessarily the case and if things are not going right, again please look to some of the forums and groups on our links. However, if you do decide rehoming is the option you want to take, please find Problem Parrots link and Birdline link both here.


Does my bird need a vitamin supplement?

It is generally recommended that African Greys and most other birds have a calcium supplement, especially egg laying birds. Avimix is popular for birds on a seed diet and FeatherUp is good for birds who are moulting.

How do I know if my bird is ill?

General signs of illness are, fluffing up, tiredness, discharge from the nose, loss of appetite, loose droppings, discolured white part to the droppings (though this alters depending on what the bird has eaten), wheezing, heavy breathing, change in behaviour, weakness in his grip.

What should I do if my bird is ill?

Seek advice from an avian vet straight away. In the meantime keep your bird warm and hydrated. Guardian Angel is particularly good for ill birds as is Harrisons recovery formula. Both found on the healthcare pages. Do not attempt to spray your bird or take it out of familiar surroundings. If your bird is unsteady on his feet lower the perches and put a towel on the bottom of the cage.

If your bird is gasping or has shallow breathing either take him into a bathroom where it is steamy, nebulise with F10SC if you have any to hand or boil a kettle and put steaming water near him for him to inhale.